Communication and Information
Lexington has the following programs to assist residents communication and information:
Lexington Community Radio
Lexington Community Radio is made up of over 160 local volunteer DJs producing thousands of hours of original, hyper-local content each year in English and Spanish. LCR is a go-to information resource for Lexington’s urban neighborhoods, especially communities of color, Latinx communities and LBGT communities whose experiences and concerns are not represented in most local media. LCR also plays a critical public safety role by providing real-time, community-level information during severe weather, disasters and other local emergencies.
Telecommunications Relay Service is an operator service that allows deaf or hearing impaired individuals to place phone calls to standard telephone users using a keyboard or assistive device. A TRS call may be initiated by either a person with a hearing or speech disability, or a person without such disability. There is no cost to TRS users. To use this service in Kentucky, dial 711*, or check the Kentucky Relay Service website for other toll free numbers.
State of Emergency: In the event of a state of emergency, the LexCall 311 becomes part of the public emergency operator. In this situation, individuals can call 311 to report emergency situations. Example: Reporting a fallen or damaged power line.
Aging and Disability Resource Center (ADRC)
Information and referral for services for senior adults and persons of all ages with disabilities. The Bluegrass ADRC provides long-term support regarding a wide range of in-home, community-based, and institutional services and programs that are designed to help both aging individuals and individuals with disabilities. There are no fees, no income eligibility guidelines, no application, and no asset tests for ADRC services. Contact 866-665-7921 for more information.
Communication & Information
LexCall 311 Cont.
Traffic Signs and Signal Concerns: LexCall 311 should be contacted whenever an individual wants to report a problem with traffic signs and signals.
Trash and Debris: Excessive trash and debris can be reported to LexCall 311, and the Division of Code Enforcement will be notified. They will then take the necessary actions towards ensuring that the trash and debris is removed.
Unsafe Housing: If an individual has a concern related to unsafe housing, they can contact LexCall 311 to report the issue. Then the Division of Code Enforcement or any other appropriate government department will be contacted in
order to resolve the problem.
Bulky Items Pick-up: LexCall 311 can be contacted for questions regarding the specific manner in which bulky items (that will not fit in the designated garbage/recyclable/ compost bin) should be disposed of Depending on the item, it may need to be cut, tied up, and left by the curb at the designated garbage removal time. Examples: furniture,carpet, appliances, pipe, metal, old swing-sets/clothes lines, etc.
Garbage Collection: Residents can call LexCall 311 in order to learn more about the details of disposing of landfill- bound waste. A green “Herbie” bin, which is used for landfill- bound waste can be requested through this service as well.
Lexington, Kentucky is partnering with Deaf Link to provide the Accessible Hazard Alert System (AHAS). This
system will send accessible alert messages to registered residents who are deaf, blind, hard of hearing, or deaf and blind before, during, and after an emergency or disaster in Lexington and Fayette County Kentucky. Lexington AHAS subscribers that live in an area affected by an emergency or disaster will be able to
receive an accessible alert message in American Sign Language (ASL) and English voice and text. The alert message could include information about the emergency and what actions to take.
Lexington AHAS will send accessible alert messages to internet and video capable devices such as computers, cell phones, smart phones, tablet computers, and wireless Braille readers.
144 different languages are provided through this over-the-phone translation service for individuals who need assistance communicating and accessing their local government.
A comprehensive directory of community services in the bluegrass area, which are available for elderly adults, adults with disabilities, as well as their families and caregivers.
Centralized information center, where residents can call and be easily connected with the appropriate City Hall office or an electronically generated service request can be made. This greatly simplifies the process of accessing local government. A brochure with all of the relevant information provided by LexCall 311 is also available in Spanish. Below are some services that LexCall 311 can assist residents with at any time.
Dead Animal Pick Up: Division of Waste Management will pick up any small, dead animal such as dogs, cats, rabbits, squirrels, etc. The carcass should be placed in a garbage bag and left by a curbside, and then reported to LexCall 311.
Graffiti: LexCall 311 staff will direct any requests to remove graffiti to the appropriate agency, depending upon the location of the graffiti. The Office of the Fayette County Sherriff will remove any graffiti that is located on city (but not public) property.
Street Location: In an individual is lost or in need of directions, he or she can simply call LexCall 311 for street location information. LexCall 311 staff will help guide them by providing them with the easiest route and by giving them specific verbal instruction to their destination.
Potholes: LexCall 311 staff will alert the Division of Streets and Roads if a pothole is reported. Every effort is made to re-pair the pothole within 48 hours of it being reported.
LexCall 311 Cont.
Recycling: Residents can call LexCall 311 in order to learn more about recycling, such as what is and is not safe to recycle, as well as how to recycle in Lexington. A blue “Rosie” bin, which is used for recyclables, can be requested through this service as well.
Yard Waste: LexCall 311 can be contacted to learn more about the proper procedures for disposing of yard waste, which will be composted and reused in the Lexington community. A gray “Lenny” bin, which is used for yard waste, can be requested through this service as well.
Bereadylexington.com: The Lexington-Fayette County Division of Emergency Management (DEM) is a division of Lexington-Fayette County’s Department of Public Safety. DEM works before, during, and after emergencies to minimize impacts on the community. Our work depends upon coordination with others in government, the private sector, and the wider community to promote risk reduction, readiness, response, and recovery. Our goal is a resilient community that can endure all hazards, adapt quickly to disruptions, and return to normal activities as soon as possible.
Smart911 saves time, when time matters! Helpful tips for calling 911:
911 is for emergencies or potential emergencies.
Do NOT hang up, even if you called 911 by mistake.
Know your location. Calls from a cell phone do not provide an address.
What is Smart911?
With Smart911, you can provide 9-1-1 call takers and first responders critical information you want them to know in any kind of emergency.
When you call 9-1-1, your Smart911 Safety Profile displays on the 9-1-1 screen and the 9-1-1 call takers can view your addresses, medical information, home information, description of pets and vehicles, and emergency contacts. You can provide as much or as little information as you like.
Smart911 is a national service meaning your Smart911 Safety Profile travels with you and is visible to any participating 9-1-1 center nationwide.